Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Effective Date: January 2024

La Luz Studio

No. 10, Adebayo Ojo Street, Iba, Ojo, Lagos State, Nigeria

Email: [email protected] | Phone: +2348121822147

1. DIGITAL PRODUCTS (Beat Licenses)

Due to the digital nature of our products, all sales of beat licenses are final once the download link has been accessed or the file has been downloaded. We do not offer refunds for downloaded digital products.

2. EXCEPTIONS

We may consider a refund or credit in the following circumstances:

- Technical issues preventing file access (e.g., corrupted file, broken download link) reported within 24 hours of purchase.

- Duplicate charges due to payment processing errors, verified through Flutterwave transaction records.

- Files not delivered within 24 hours of confirmed payment, where the issue is on our end.

3. CUSTOM PRODUCTION SERVICES

For custom beat production, mixing, mastering, and other services:

- A deposit may be required to begin work. Deposits are non-refundable once production has started.

- If La Luz Studio is unable to deliver the agreed service, a full refund of any deposit will be issued.

- Cancellation requests before work begins will receive a full refund of any deposit paid.

4. HOW TO REQUEST A REFUND

To request a refund, email [email protected] with:

- Your name and email address used for the purchase

- Order reference number

- Reason for the refund request

- Any supporting evidence (e.g., screenshots of errors)

We will review your request and respond within 3 business days.

5. REFUND PROCESSING

Approved refunds will be processed through the original payment method via Flutterwave. Processing times depend on your bank or payment provider and may take 5-10 business days.

6. CONTACT

For questions about this policy, contact us at [email protected] or call +2348121822147.