Privacy Policy

PRIVACY POLICY

Effective Date: January 2024

La Luz Studio

No. 10, Adebayo Ojo Street, Iba, Ojo, Lagos State, Nigeria

1. INFORMATION WE COLLECT

We collect the following information when you use our website and services:

- Contact information: name, email address, phone number (provided when you place an order, submit a contact form, or book a service).

- Order information: items purchased, license types, payment references, order totals.

- Technical information: IP address, browser type, pages visited (collected automatically via standard web server logs).

2. HOW WE USE YOUR INFORMATION

- To process and fulfill your orders and deliver purchased files.

- To respond to contact form inquiries and service booking requests.

- To send order confirmations and delivery instructions.

- To maintain records of transactions for accounting and legal purposes.

- To improve our website and services.

3. PAYMENT PROCESSING

We use Flutterwave as our payment processor. When you make a payment, your card or banking details are collected and processed directly by Flutterwave. La Luz Studio does not store your full card number or banking credentials. Flutterwave's privacy policy governs how they handle your payment data.

4. DATA SHARING

We do not sell, rent, or trade your personal information to third parties. We may share information with:

- Flutterwave (for payment processing)

- Legal authorities if required by Nigerian law

5. COOKIES

Our website may use essential cookies for session management and site functionality. We do not use advertising or tracking cookies.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described above, or as required by law. Order records are retained for accounting purposes.

7. YOUR RIGHTS

Under the Nigeria Data Protection Act (NDPA), you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data (subject to legal retention requirements)

- Object to processing of your data

To exercise these rights, email [email protected].

8. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

9. CONTACT

For questions about this privacy policy, contact us at [email protected] or call +2348121822147.